Terms of service

Ounora – Terms of Service
Last Updated: October 8, 2026
Welcome to Ounora!
By accessing our website or purchasing products from our store, you agree to the following Terms of Service. Please read them carefully before using our services.
1. General Conditions
Ounora is an online shopping store based in Pakistan. We provide quality products with a focus on customer satisfaction.
By using our website, you agree to:

• Provide accurate and complete information when placing orders..
• Use our website only for lawful purposes..
• Not engage in fraudulent or unauthorized activities..
• Comply with all applicable laws and regulations..
We reserve the right to refuse service or cancel orders for legitimate reasons, including suspected fraud.
2. Products and Pricing

• All product prices are displayed in Pakistani Rupees (PKR)..
• We make every effort to provide accurate product descriptions, images, and prices..
• Product availability and prices may change without prior notice..
• We reserve the right to correct pricing errors and cancel affected orders, with refunds where payment has already been collected..
3. Orders and Payments
By placing an order with Ounora, you agree to provide accurate billing, shipping, and contact information.
We may offer secure payment methods, including online payment gateways and Cash on Delivery (COD), where available.
Orders are subject to confirmation and product availability.
If an order is cancelled after payment, any eligible refund will be processed according to our Refund Policy.
4. Shipping and Delivery
Ounora delivers products within Pakistan to supported locations.

• Delivery times may vary depending on location and courier availability..
• Shipping charges will be displayed during checkout..
• Customers must provide accurate delivery addresses and contact details..
• We are not responsible for delays caused by circumstances outside our reasonable control..
If your order is delayed or missing, please contact our customer support team.
5. Returns and Refunds
We offer a 7-day return and refund policy.
Customers may request a return within 7 days of receiving their order, subject to our Refund Policy.

• Products must generally be unused and in their original condition..
• Proof of purchase may be required..
• Approved refunds are generally processed within 5–7 business days..
• Damaged, defective, or incorrect products may qualify for a return or exchange..
For complete details, please refer to our Refund & Return Policy.
6. Product Information
We aim to display product colors, sizes, and descriptions as accurately as possible.
However, actual product colors may vary slightly depending on your screen settings.
Customers are encouraged to review product details before purchasing.
7. Privacy and Personal Information
Your privacy is important to us.
We collect customer information such as names, email addresses, phone numbers, and shipping addresses to process orders and provide customer support.
Personal information is handled according to our Privacy Policy and applicable laws.
Payment information is processed through supported payment service providers.
8. Intellectual Property
All original website content, including Ounora branding, logos, product descriptions, and graphics, is owned by Ounora or used with permission.
Unauthorized copying, reproduction, or commercial use of protected content is prohibited.
9. Limitation of Liability
To the extent permitted by applicable law, Ounora is not responsible for indirect or consequential losses arising from use of our website or services.
Nothing in these Terms limits any consumer rights or liabilities that cannot legally be excluded.
10. Order Cancellation
Customers may request order cancellation before their order has been dispatched.
Once an order has shipped, cancellation may not be possible, but eligible returns can be requested under our 7-day return policy.
Ounora may cancel orders due to stock shortages, payment verification issues, or suspected fraudulent activity.
11. Changes to Terms of Service
Ounora reserves the right to update or modify these Terms of Service when necessary.
Any changes will be published on our website with an updated effective date.
Continued use of our services after changes take effect constitutes acceptance of the updated terms, where permitted by law.
12. Governing Law
These Terms of Service are governed by the applicable laws of Pakistan.
Any disputes will be handled according to applicable Pakistani law and consumer protection regulations.
13. Contact Information
If you have any questions about our Terms of Service, please contact us.
Store Name: Ounora
Email: ouncommunication@gmail.com
Phone / WhatsApp: 03327012615
Country: Pakistan
Thank you for choosing Ounora!
Ounora – Style • You • Always