Refund policy

Ounora – Refund & Return Policy
7-Day Return & Refund Policy
At Ounora, customer satisfaction is our priority. We offer a 7-day return and refund policy to ensure a smooth and trustworthy shopping experience.
1. Return Eligibility
Customers can request a return within 7 days of receiving their order.
To qualify for a return:

• The product must be unused and in its original condition..
• The product must be returned with its original packaging..
• Proof of purchase or an order number is required..
• Damaged, defective, or incorrect products should be reported within 7 days of delivery..
2. Refund Process
Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
If approved, your refund will be processed within 5–7 business days to your original payment method, where supported.
3. Non-Returnable Items
We do not accept returns for:

• Used or damaged products caused by customers..
• Items returned without original packaging..
• Products returned after the 7-day return period..
4. Exchange Policy
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery to request an exchange or refund.
5. Return Shipping
Customers are responsible for return shipping costs for change-of-mind returns. If the product is defective, damaged upon arrival, or incorrect, Ounora will cover reasonable return shipping costs.
6. Contact Us
For any return, refund, or exchange requests, please contact our customer support team.
Store Name: Ounora
Email: ouncommunication@gmail.com
Phone / WhatsApp: 03327012615
Thank you for shopping with Ounora!
We appreciate your trust and support.