Shipping policy

Ounora – Shipping Policy
Last Updated: October 8, 2026
Welcome to Ounora!
At Ounora, we are committed to providing a smooth, reliable, and convenient shopping experience. We aim to deliver your orders safely and on time.
1. Shipping and Delivery Time
We offer shipping across Pakistan to supported locations.

• Estimated Delivery Time: 3–5 business days.
• Order Processing Time: 1–2 business days.
• Business Days: Monday to Friday, excluding public holidays..
Delivery times are estimates and may vary depending on your location, courier services, and unforeseen circumstances.
2. Shipping Charges

• Shipping charges are calculated and displayed at checkout..
• Any free shipping offers or promotions will be clearly mentioned on our website..
• Customers can review the total shipping cost before confirming their order..
3. Order Processing
Once your order is successfully placed, our team will begin processing it.

• Customers will receive an order confirmation via email or SMS, where available..
• Orders are prepared and dispatched after confirmation..
• Orders placed on weekends or public holidays will be processed on the next business day..
4. Order Tracking
Once your order has been dispatched, tracking information may be provided through email, SMS, or WhatsApp, depending on courier availability.
For order updates, customers can contact our support team.
5. Delivery Delays
Although we aim to deliver orders within 3–5 business days, delays may occasionally occur due to:

• Weather conditions.
• Public holidays.
• Courier service disruptions.
• Remote delivery locations.
• Incorrect or incomplete shipping addresses.
We will make reasonable efforts to assist customers experiencing delivery delays.
6. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details, including:

• Full name.
• Complete delivery address.
• Active phone number.
• City and postal code, where applicable.
If incorrect information causes a failed delivery, additional shipping charges may apply.
7. Damaged or Missing Packages
If you receive a damaged, incorrect, or incomplete order, please contact us within 7 days of delivery.
Our customer support team will assist you according to our Return & Refund Policy.
8. Returns and Refunds
Ounora offers a 7-day return and refund policy for eligible products.
For more information, please review our Refund & Return Policy available on our website.
9. Contact Information
For questions regarding shipping, delivery, or order tracking, please contact us.
Store Name: Ounora
Email: ouncommunication@gmail.com
Phone / WhatsApp: 03327012615
Shipping Location: Pakistan
Thank you for shopping with Ounora!
Ounora – Style • You • Always